Byers Wrecker Service
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
---|---|---|---|---|---|---|
Open 24 hours | Open 24 hours | Open 24 hours | Open 24 hours | Open 24 hours | Open 24 hours | Open 24 hours |
Byers Wrecker Service, located at 399 South St, Rochester, MI, offers 24/7 tow truck services to assist drivers in distress. Their team is known for being friendly and professional, striving to help customers feel at ease during challenging situations. Many have reported positive interactions with the staff, highlighting their willingness to explain processes and assist with vehicle retrieval.
However, some experiences have raised concerns among customers regarding missing items and the level of service received. While there are commendations for their prompt response times, others have expressed dissatisfaction with communication and certain staff interactions. As with any service, prospective clients may want to research and consider their options.
Services
- 👍 Emergency Towing Services
- 👍 Accident Recovery Towing
- 👍 Vehicle Lockout Assistance
- 👍 Impound Lot Services
- 👍 Heavy-Duty Towing
- 👍 Roadside Assistance
Good Points | Complaints |
---|---|
Highly rated with a 4.8-star rating, indicating overall customer satisfaction. | Reports of missing valuable items from vehicles after towing, raising concerns about security. |
24/7 availability, providing assistance at any time. | Allegations of dishonesty and unethical practices, including theft and overcharging for services. |
Professional and personable staff, with specific praise for employees like Eric and Ryan. | Negative experiences with specific staff members, particularly complaints about rudeness and unprofessionalism. |
Kind and helpful service during stressful situations, making the towing process more manageable. | High fees for retrieving vehicles, leading to dissatisfaction among customers. |
Quick response times, helping customers reach their destinations efficiently. | Inconsistent communication and service, with some customers feeling frustrated by the process. |