Burda's Heavy Duty Towing
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
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Open 24 hours | Open 24 hours | Open 24 hours | Open 24 hours | Open 24 hours | Open 24 hours | Open 24 hours |
Burda's Heavy Duty Towing, located at 22451 Industrial Blvd, Rogers, MN 55374, offers 24/7 towing services, catering to a wide range of roadside emergencies. Customers have experienced a mix of services, with some praising the friendly and professional staff, such as Matt, who provides efficient assistance in tough situations. Several clients noted quick response times and a genuine, helpful demeanor from the drivers, enhancing the overall towing experience during stressful moments.
However, reviews also highlight concerns regarding customer service practices and transparency about charges. Some customers reported frustration over unexpected fees accumulating due to communication issues and a lack of timely follow-up from management. While many appreciate the towing service's professionalism, there are calls for improved clarity and responsiveness to customer inquiries.
Services
- 👍 Heavy Duty Towing
- 👍 Semi Truck Towing
- 👍 Roadside Assistance
- 👍 Accident Recovery Towing
- 👍 Flatbed Towing
- 👍 Storage Services
Good Points | Complaints |
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Quick response time, with some customers reporting arrival within 25 minutes after the call. | Inconsistent customer service experiences, with some staff being rude or condescending when addressing concerns. |
Professional and courteous drivers who handle difficult situations well, providing comfort to customers in distress. | Lack of clear communication regarding fees, leading to unexpected charges for storage. |
Excellent customer service from some staff members, noted for being friendly and knowledgeable. | Long wait times reported by some customers, with instances of dispatch errors and cancellations. |
High praise for specific employees, such as Matt, who are recognized for their professionalism and genuine attitude. | High costs associated with towing and storage, perceived as excessive by some customers. |
Overall positive experiences reported by several customers, highlighting the effectiveness of the service. | Negative experiences involving accidents caused by the towing vehicles, raising concerns about safety and professionalism. |